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Mercatus Introduces SNAP EBT Online Ordering Capability for Grocery Retailers

Enhanced order process enables grocers to offer SNAP EBT and EBT Cash on their eCommerce sites, while supporting them through the certification application and set-up processes
Mark Fairhurst

January 28, 2021

TORONTO – Jan. 28, 2021Mercatus, the leading trusted provider of digital commerce solutions for grocery retail, today announced the launch of SNAP EBT Online. The new, integration-ready ordering and checkout capability allows U.S. grocers in eligible states to accept Supplemental Nutrition Assistance Program (SNAP) Electronic Benefits Transfer (EBT) and EBT Cash payments as part of the Mercatus Integrated Commerce® Platform’s end-to-end shopping experience.

More than 42 million Americans receive SNAP benefits, accounting for $55 billion in food retail sales. In 2020, SNAP households purchased more groceries online than non-SNAP shoppers.  Currently, 47 states are participating in the USDA pilot program that expands acceptance of SNAP EBT payment from instore to the online channel. With Mercatus SNAP EBT Online, grocers can leverage Mercatus’ integration-ready software and team of solution experts to facilitate a streamlined technology certification application and set-up process for joining the pilot program.

“Enabling more Americans to access online grocery shopping during this difficult time is crucial,” said Sylvain Perrier, president and CEO, Mercatus. “As we help more regional grocers adopt this technology, SNAP participants will be able to buy food online from their preferred retail brand and receive safe, contact-free pickup or delivery.”

Until now, SNAP for online purchases has largely only been available from national chains like Walmart, Aldi and Amazon. According to IRi, SNAP households account for roughly 10% of the Food & Beverage spend in the U.S., making this an important market for many grocery retailers. With Mercatus SNAP EBT Online, regional grocers can now offer a level of convenience, certainty and control that is reassuring to their loyal customers.

Mercatus SNAP EBT Online provides an intuitive, easy-to-navigate basket-building and checkout process that includes:

  • EBT product filters that enable shoppers to identify eligible items; 
  • Secure EBT payment at checkout with SNAP recipient’s verified PIN; 
  • The ability to make a split payment using EBT and EBT Cash (where applicable), as well as a secondary form of payment such as a credit or debit card to allow purchase of non-eligible items or to cover overages. 


Additionally, both the SNAP recipient and the retailer can check the EBT card balance, to help avoid exceeding the card limit on the order. 

“Our retail clients also benefit from access to a dedicated team of experts assisting with SNAP integration,” says Kevin Kidd, VP of product, Mercatus. “The process of applying for approval to accept SNAP online payments can be lengthy. Our team offers support throughout the EBT online certification process – from providing the technology demo required by the USDA, to tailoring the eCommerce product database in compliance with SNAP requirements, through to launch and beyond.”

Contact Mercatus to learn how to get started with SNAP EBT Online today.

 About Mercatus

Mercatus is the authoritative voice for food retailers who want to strengthen their relationship with shoppers in a digital space. Mercatus helps leading grocers get back in charge of their eCommerce experience, empowering them to deliver exceptional branded omnichannel shopping experiences end-to-end, from store-to-door. Our expansive network of more than 50 integration partners allows grocers to work with their partners of choice, on their terms. Together, we help clients create authentic digital shopping experiences with solutions to drive shopper engagement, grow share of wallet and profitability, and quickly adapt to changes in consumer behavior. The Mercatus Integrated Commerce® platform is used by leading North American retailers, including Weis Markets, Save Mart brands, Brookshire’s Grocery Company brands, WinCo Foods, Smart & Final and others. Mercatus is headquartered in Toronto, Canada.

Media Contacts
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Greg Earl
Ketner Group Communications
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