Incisiv's 2021 Digital Maturity Benchmark assesses top grocery retailers' digital channel experience and capabilities across four key areas.
1. Research & Discovery
The availability of information at the crucial decision points
2. Online Ordering
Order personalization, inventory visibility & payment options
3. Frictionless Fulfillment
Availability, speed and convenience of fulfillment
4. 360-Degree Service
Resolution, returns and customer assistance
Learn from the leaders in grocery eCommerce and benchmark your maturity against theirs.
Access the cheat sheet for how local shoppers want to purchase grocery products online.
Understand consumer adoption rates of online grocery shopping and their satisfaction with grocery ecommerce fulfillment.
About Mercatus Mercatus is committed to helping grocery retailers to operate and control their own eCommerce experience, with a highly profitable customer-centric growth strategy. Empowering grocers to adapt to today's changing consumer demands with an end-to-end enterprise-grade SaaS platform.
The Mercatus platform is used by leading North American retailers, including Weis Markets, Save Mart brands, Brookshire's Grocery Company brands, WinCo Foods, Smart & Final, Stater Bros. Markets and others.