Grocery Retail 2021 Digital Maturity Benchmark Report

Read how the top grocery ecommerce brands rank in digital maturity, and how they are creating profitable success despite the impacts of the pandemic.

“Digital maturity leaders are experiencing 5x higher growth compared to those who are lagging in e-commerce grocery capabilities.”

Learn from the top grocers in the industry and get their playbook for how they delight and sell to local customers.

Find out how you can differentiate your grocery eCommerce business in 2022.

90 retailers benchmarked

195 capabilities assessed

Discount Stores, Hypermarkets, Supermarket, Warehouse clubs

Incisiv's 2021 Digital Maturity Benchmark assesses top grocery retailers' digital channel experience and capabilities across four key areas.

1. Research & Discovery

The availability of information at the crucial decision points

2. Online Ordering

Order personalization, inventory visibility & payment options

3. Frictionless Fulfillment

Availability, speed and convenience of fulfillment

4. 360-Degree Service

Resolution, returns and customer assistance

Learn from the leaders in grocery eCommerce and benchmark your maturity against theirs.

Access the cheat sheet for how local shoppers want to purchase grocery products online.

Understand consumer adoption rates of online grocery shopping and their satisfaction with grocery ecommerce fulfillment.