FREE MERCATUS RESEARCH
Omnichannel Shopper Behavior Report 2022, Volume 3
Why improving the customer experience is even more vital in eGrocery going forward
Learn how to provide an online grocery service that improves offline loyalty and drives sales growth.
Gain insights into what causes a household to consider trying a new or different pickup/delivery service, and how positive and negative experiences affect future behavior.
Increase customer satisfaction and loyalty
The omnichannel shopper behavior research provides valuable insight into the mind of today's online grocery consumer - their shopping habits, what impacts their behavior, and how their experiences affect their future choices.
The volume 3 research was conducted between October 6 - 10, 2022 from a survey of 1,843 adults that participate in household grocery shopping.
Learn how to improve your egrocery service so that you can increase sales and create happier customers.
Keep your business ahead of the competition by understanding consumer behavior.
Discover how to provide the best customer experience possible. Help your business thrive in an ever-changing market.
Download the research report to learn about the following:
- What sets a positive experience apart from a negative one.
- How buying behaviors changed after customers had a positive/negative experience.
- What causes a household to consider trying a new or different Pickup/Delivery services.
- How to influence customer behavior and preferences
- And 16+ more research points.
Customer experience is essential to the success of your online grocery services
The Mercatus Omnichannel Shopper Behavior Research Volume 3 provides valuable insights that can help regional retailers to improve their online grocery offerings and better meet the needs of their customers.
Stay ahead of the competition. Ensure your online grocery programs provide a positive customer experience. Access the report now.
About Mercatus
Mercatus is committed to helping grocery retailers to operate and control their own eCommerce experience, with a highly profitable customer-centric growth strategy. Empowering grocers to adapt to today's changing consumer demands with an end-to-end enterprise-grade SaaS platform.
The Mercatus platform is used by leading North American retailers, including Weis Markets, Save Mart brands, Brookshire's Grocery Company brands, WinCo Foods, Kowalski's, Smart & Final, Stater Bros. Markets and others.
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