Online grocery sales remain 3.5 - 4X what they were 2 years ago. Outsourcing your online business to third-party channels is eroding margin and customer relationships.
While this solution is quick to market, it comes at a cost to your business
Delivery-provider marketplaces are the ones collecting all the hard-earned profits leaving the grocers with negligible margin, before operating expenses and appeasement fees.
When you rely on third-party marketplaces you no longer own your customers’ personal and transactional data. You lose control of how, why, and when you communicate with your customers.
When your customers become reliant on third-party marketplaces, the marketplace ends up winning the loyalty of your customers. Studies have shown that shoppers using a marketplace identify with the marketplace brand more than the retailer brand.
After you read this guide you will be able to
Gain full control over your shopper experience and ensure customer satisfaction and loyalty.
Obtain valuable insights into your customers that will enable you to increase sales.
Increase profits for your grocery business versus in the pockets of third-party marketplaces like Instacart
Grocers that are creating successful grocery fulfillment programs are enjoying the following gains
30% Reduction in labor costs
2min or less
Record-low wait times at pickup
$10K+ Profit, per store* *for stores averaging 70+ online orders per week
Learn how to implement a successful grocery fulfillment program that drives higher contribution margins and profits
About Mercatus Mercatus is committed to helping grocery retailers to operate and control their own eCommerce experience, with a highly profitable customer-centric growth strategy. Empowering grocers to adapt to today's changing consumer demands with an end-to-end enterprise-grade SaaS platform.
The Mercatus platform is used by leading North American retailers, including Weis Markets, Save Mart brands, Brookshire's Grocery Company brands, WinCo Foods, Smart & Final, Stater Bros. Markets and others.