Mercatus DXPro Retention Guide
Protect Millions in Sales
Get the 5-step customer retention strategy a top grocer used to retain at-risk customers and protect $2M in revenue over 6 months.
✓ 65% of targeted shoppers returned within two weeks
✓ 90% of redeemers continued to shop for months afterwards
✓ 40% increase in average basket size for redeemers
Why Retention Matters
Source: Brick Meets Click
The Gap Is Growing
More customers are returning to shop with mass retailers than they are for grocers.
Churn Is Costly
It takes two to three new customers to replace the value of one long-term customer leaving.
Tech Drives Loyalty
Mass retailers are using tech to attract and retain grocery customers through personalized engagement.
What You’ll Get
Discover the proven, repeatable strategy a regional grocer used to re-engage lapsing customers and protect millions in revenue.
Learn How To:
✓ Identify at-risk shoppers using your own data
✓ Segment high-value customers who are most likely to return
✓ Deploy personalized, targeted offers across multiple channels
✓ Track retention and repeat behavior—not just redemptions
✓ Scale your outreach and drive sustainable growth month-after-month, region-by-region
About Mercatus
Mercatus is the trusted partner in driving digital commerce transformation for grocery retailers. Our scalable technology empowers retailers to take full control of the customer journey—from first impression to transaction. By turning every digital interaction into an opportunity to deepen engagement, strengthen loyalty, and protect margins, Mercatus helps retailers attract new shoppers, improve retention, and accelerate growth both online and in-store. Step confidently into the digital future of grocery retail and unlock its full potential with Mercatus.
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