Contact Us

Online Grocery Sales Projected to Reach $250B by 2025, According to New Research From Mercatus and Incisiv

“eGrocery’s New Reality” finds that online shopping adoption has nearly doubled since 2018, explores state of grocery retail and long-term effects of COVID-19 on grocery shopping behavior
Mark Fairhurst

September 17, 2020

TORONTO – Sept. 17, 2020Mercatus, a leading provider in digital commerce solutions for grocery retail, today announced findings published in “eGrocery’s New Reality: The Pandemic’s Lasting Impact on U.S. Grocery Shopping Behavior,” a survey of nearly 60,000 American shoppers across every region in the country conducted in collaboration with research and insights firm Incisiv. The survey found that online grocery will account for 21.5% of total grocery sales by 2025 – an estimated $250 billion, which is more than a 60% increase over pre-pandemic estimates.

Graph showing eGrocery CAGR to 2025
eGrocery CAGR to 2025

The comprehensive research report is a barometer of the dramatic changes in consumer behavior and preferences during the coronavirus pandemic, and provides prescriptive guidance to retail leaders across the grocery industry. While 40% of online shoppers are likely or very likely to continue to purchase via online channels, 78% of all shoppers still prefer to visit a brick-and-mortar grocery store either to shop in store or for curbside pickup. Despite the high growth in online adoption, most grocery shoppers still profess loyalty to retailers and online brands that have a physical store presence. Post-pandemic success will go to those retailers who can best bridge both online and offline shopping journeys and provide a seamless experience with minimal friction points.

During shelter-in-place norms created by the pandemic, 30% of shoppers changed their preferred shopping destination. Of these shoppers, 60% have moved from one brick-and-mortar store to another, and 40% shifted to other online shopping options. The traditional drivers of preference (proximity/location, value, product quality and convenience) have not changed during the pandemic. However, during this time, shoppers have been less price sensitive as product availability has taken precedence. Lack of product availability (56%) and concerns over safety protocols (33%) were the biggest reasons for customers shopping elsewhere.

“With close to 60,000 respondents across the U.S., we analyzed more than 48 million data points and found that shoppers are highly satisfied and loyal to their preferred grocery store, but this loyalty does not extend to the online channel,” said Amar Mokha, COO and benchmarking lead, Incisiv. “While the adoption rate of online grocery has increased significantly, grocers need to improve pickup and delivery slot availability, promotion and coupon availability, and product substitutions to improve customer loyalty online.”

Online grocery’s growth has rapidly accelerated during the pandemic with 43% of shoppers having shopped online in the last six months compared to 24% just two years ago. The top three reasons shoppers have shifted to online shopping are COVID-19 concerns (62%), convenience (62%) and time savings (42%). Additionally, 66% of all respondents who shop online rate real-time inventory visibility as very important. Compared to brick and mortar, there is far less loyalty for pure-play online retailers with only 8% of shoppers switching to an online-only operator such as Amazon.

Another key insight from the report identifies a significant and likely long-lasting demographic shift in terms of who is buying online groceries. Older population groups (45 years and older) have made the most dramatic shifts to online shopping with 46% adopting a new fulfillment method (e.g. curbside) and 35% ordering groceries online for the first time. Grocery retail brands have an opportunity to retain these new online customers, provided the experience matches up with shopper expectations.

“This comprehensive survey proves that COVID-19 has fundamentally changed the way shoppers approach their grocery options – so much so that we now expect to see online sales reach an unprecedented $250 billion by 2025,” said Sylvain Perrier, president and CEO, Mercatus. “The growth of online grocery in 2020 and its predicted long-term impact, coupled with customers’ continued loyalty to brick and mortar, makes it clear that these avenues must complement each other in creating a great customer experience across a grocer’s entire brand. In order to round out the loyalty to online channels, this data makes it clear that brands should make investments in digital functionality, especially regarding product search, discovery and product information.”

A summary of “eGrocery’s New Reality: The Pandemic’s Lasting Impact on U.S. Grocery Shopping Behavior” is now available to download.

About Mercatus

Mercatus helps leading grocers get back in charge of their eCommerce experience, empowering them to deliver exceptional retailer branded online shopping end-to-end, and from store-to-door. Our expansive network of more than 50 integration partners allows grocers to work with their partners of choice, on their terms. Together, we help clients create authentic digital shopping experiences with solutions to drive shopper engagement, grow share of wallet and profitability, and quickly adapt to changes in consumer behavior. The Mercatus Integrated Commerce® platform is used by leading North American retailers, including Weis Markets, Save Mart brands, Brookshire’s Grocery Company brands, WinCo Foods, Smart & Final and others. Mercatus is headquartered in Toronto, Canada.

Media Contacts

Greg Earl
Ketner Group Communications (for Mercatus)
512-794-8876
[email protected]

Mercatus Ranked 33 on the List of 2021 Best Workplaces™ in Canada

Mercatus announces that it has been named among the 2021 Best Workplaces in Canada, ranking 33 out of 50 companies recognized by Great Places to Work Canada. Employees enjoy lifestyle and wellness spending accounts and a company culture dedicated to supporting personal well-being, diversity, equity, inclusion, and accessibility.

View

Total U.S. Online Grocery Sales for March 2021 Up 43% Versus Year Ago

The ongoing shift to pickup and delivery orders helped propel a rebound in U.S. online grocery sales in March, reaching a peak for the past year, according to the latest Brick Meets Click/Mercatus Grocery Shopping Survey.

View

Total U.S. Online Grocery Sales Pull Back to $8 Billion in February

The total U.S. online grocery market posted $8.0 billion in sales during February, a 14% drop from January’s $9.3 billion, as fewer households went online for groceries and placed fewer orders than in January according to Brick Meets Click/Mercatus Grocery Shopping Survey fielded Feb. 26-28, 2021.

View

Total U.S. Online Grocery Sales Hit $9.3 Billion for January 2021

The total U.S. online grocery market posted $9.3 billion in sales during January as more than 69.7 million U.S. households placed on average 2.8 orders across delivery, pickup and ship-to-home according to the Brick Meets Click/Mercatus Grocery Shopping Survey fielded Jan. 28-31, 2021.

View