TopShelf grocery retail blog
The latest trends, tips and expert insights on grocery retail eCommerce.
How to Build Lifetime Customer Loyalty in the Competitive Grocery Industry
The Year in Grocery Trends: 5 Essential Lessons for Grocers in 2025
One trend from the year in groceries stands above all others in shaping the industry. While this article explores five...
How Independent Grocers Can Build Customer Loyalty Economically and Effectively
If there’s one factor that determines success in eGrocery more than any other, it’s customer retention. Time and again, we...
5 Online Grocery Store Marketing Strategies to Retain Customers and Boost Revenue
This article was originally published on October 18, 2022. It was updated on December 17, 2024. For decades, print circulars...
How to Overcome the Biggest Online Grocery Delivery Challenges Facing Retailers Today
This article was originally published with the title “Online Grocery Delivery Challenges that Retailers Must Solve to Stay Ahead of...
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How to Choose the Right Grocery Pricing Strategies for your eCommerce Business
This article was originally published on August 24, 2021 with the title “How to Choose the Right Grocery eCommerce Pricing...
How Retail Media Drives Immediate Revenue and Long-term Growth
This article was originally published on October 20, 2020 with the title “How Digital Grocery Advertising Boosts Your Bottom Line.”...
How to Strengthen Your Grocery Retail Strategy Using Walmart’s Playbook
Walmart isn’t just winning on price—it’s rewriting the playbook on customer loyalty. When we look at Walmart’s rise in the...
Why Enhancing Online Grocery Pickup Services is More Important than Ever
This article was originally published on August 24, 2022, with the title “The Secrets of Online Grocery Pickup Revealed.” It...
6 Ways to Increase Profitability through Grocery eCommerce Operations
3… 2… 1… Liftoff! Launching a grocery eCommerce platform might not be quite as thrilling as a space shuttle launch,...
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5 Retail Media Strategies to Drive Online Grocery Advertising Revenue
This article was originally published on October 27, 2020 with the title “5 Ways Online Grocery Advertising Can Generate Revenue...
How to Implement an Omnichannel Grocery Strategy Without a Big Retailer Budget
It all began as a marketing buzzword. In the early 2010s, “omnichannel” was talked about in retail circles almost reverentially...
How to Optimize Your Omnichannel Grocery Strategy
This article was originally published on November 11, 2022 with the title, “Latest Research Findings Show How Omnichannel Grocery Shopping...
Five Things Grocers Need To Know About The Future Of The Grocery Retail Industry
This article was originally published on April 17, 2018. It was revised on September 9, 2024. To plan ahead, you...
How Should Regional Grocers Respond to the Latest Grocery Delivery Trends?
This article was originally published on March 31, 2021. It was updated on August 21, 2024. A discernible shift in...
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What Grocers Need to Know About Walmart’s Newest Private Label Groceries
It was announced as the biggest private label food launch in two decades. And the media — not just the...
What’s the Result of Increased Personalization in Retail? Industry Transformation
This article was originally titled ‘eCommerce Personalization Explored in Grocery Retail – Trends and Pitfalls‘ published on February 16, 2019....
How Technology Enhances Grocery Store Marketing to Better Reach and Retain Customers
Optimized supply chains. Extensive product ranges. And the ability to offer unbeatable prices. Whenever we analyze the increasing share of...
How Enhanced Grocery Personalization Provides The Profitable Growth Grocers Need Right Now
Customer service, convenient locations, and community connections. For decades, these three elements formed the basis of the traditional grocer-to-customer loyalty...
Why Grocers Need to Prioritize First-Party Engagement Over Third-Party Reliance
There have been two major shifts in grocery retail over the last five years: Many grocers turned to Instacart as...
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How to Properly Evaluate Your Grocery Shopping Technology
“Measure what is measurable and make measurable what is not so.” Spoken more than four centuries ago, it’s unlikely that...
How to Implement Grocery Loyalty Programs That Actually Work
“Thank you for signing up to our traditional loyalty program. Please enjoy 5% off your next purchase.” Offers such as...
Advice to Grocers Who Want to Compete with Mass Retailers in 2024
If grocery shoppers had a mascot in 2023, it would have been the chameleon. The creature perfectly symbolizes a year...
What Stops Grocers From Adopting More Online Grocery Technology?
There’s a paradox occuring in the grocery industry, right now. And not only does it stand to cost grocers significantly...
The Ultimate Guide to Boosting Profitability With Ready-to-Eat Meals
This post was originally written November 4, 2020 and then updated. Ready-to-eat meals aren’t just a passing trend—they’re a strategic...
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What Grocers Need to Know About the Next Generation of Analytics: Google Analytics 4
The grocery retail landscape is undeniably turbulent. As the eGrocery battle heats up, customer retention and loyalty is up for...
8 Grocery eCommerce Website Features to Scale Your Omnichannel Strategy in 2023
By: Emi Takeda In this era of omnichannel grocery, customers can no longer be defined as shopping for items through...
Career advice for women in tech from leading women at Mercatus
For women who are new to the tech industry, navigating career opportunities can seem overwhelming when you consider the current...
Why Grocery Website Personalization and Loyalty are Key for Regional Grocers
Grocery retailers are discovering that customers want to interact with businesses that reward them for their loyalty and relate to...
5 Tips to Reduce cart abandonment on your grocery eCommerce platforms
When a customer abandons a cart in your brick-and-mortar grocery store, it creates an obvious and immediate problem that takes...
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5 Must-Have Features That Will Level Up Your Mobile Grocery Experience
What Does Grocery Innovation Look Like in 2023? The future of grocery retail will belong to regional grocers who ensure...
Building a Culture of Recognition at Mercatus
At Mercatus, we are committed to building a culture of recognition that celebrates our team’s achievements and fosters a sense...
Grocery Retail KPIs for Executives to Drive a Successful Omnichannel Strategy in 2023
Last updated: April 16, 2023 | Mark Fairhurst How grocery retailers can measure success with KPIs drawn from the retail, online...
How to get a job in tech – A Guide to Finding Your Next Career Opportunity
Calling all tech enthusiasts! For those of you trying to get a job in tech, the current market can seem...
Mobile Grocery App Launch: The 11-Step Guide
For regional grocers looking to compete with mass merchants by operating their own eCommerce experience, investing in a solution that’s...
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Winter Wellness Activities that Support our Team’s Well-being
Winter can be a challenging time for many people, particularly those living in the northern hemisphere. With shorter days and...
Revisiting 2022 and Grocery eCommerce Trends That Fundamentally Reshaped the Retail Landscape
Looking back at grocery eCommerce trends in 2022, it was a year of many firsts – some anticipated, some totally...
How Mercatus Cultivates an Inclusive Workplace Culture
To foster an inclusive workplace, we must acknowledge that the workplace is constantly changing. When we transitioned to a remote-first...
What makes Mercatus such a great place to work?
It’s no secret that the workplace has changed. Job candidates want to know if this is a job they can...
5 Benefits of Curbside Pickup for Online Grocery
The primary benefits of curbside pickup include increased profit margins and customer loyalty. Read on to learn more about how...
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Grocery Inflation: How to Retain Customers in Challenging Times
3 Important Pillars of a Successful Online Grocery Store Advertising Program
Online advertising for grocery stores sets industry highs with Mercatus Digital Advertising, increasing eCommerce revenue for regional grocers like Weis...
Here’s How Instacart Platform is Doing Grocery Businesses More Harm than Good
In 2020, the pandemic accelerated the shift to digital. Grocery retailers turned to marketplaces like Instacart to fill the gap. ...
Has 15-Minute Delivery Q-Commerce had Its 15 Minutes of Fame?
The pandemic saw a lot of what could be described as “scurrying.” Scurrying to get online. Scurrying to scale up...
5 Online Grocery Personalization Strategies to Build Customer Connections
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Your Grocery eCommerce Website Needs These 4 Features
Your grocery eCommerce website can build customer loyalty and increase success by delivering these four essentials, according to a new...
Grocery eCommerce Growth: What the Last 2 Years Have Taught Us
Grocery eCommerce growth has boomed over the past two years. Two years of insights reveal the consumer trends and the takeaways for grocers.
Prepared Meals for Grocery — Keys to Operational Success
A prepared meals program seamlessly integrated into your online shopping experience can differentiate your brand.
New Research Shows How Grocery Shopping Behavior Has Changed
Grocery shopping behavior has evolved since the pandemic, based on our new survey. Here’s what you need to know to reach your customers.
Defining Your Online Grocery Strategy in the New World of Grocery Retail
A comprehensive online grocery strategy is key to success in the new world of grocery retail. Here’s what key factors you should consider.
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Why Grocers Should be Concerned About Instacart Patents
Opinion Piece: Should you be concerned about Instacart patents? In the digital age, intellectual property is a valuable asset. In the...
Online Grocery Marketplace —Don’t Put All of Your Eggs in This One eCommerce Basket
Online grocery marketplace exclusivity is less effective than a multi-channel approach to building strong customer relationships and profits. The pandemic...
3 Factors of a Successful Online Advertising for Grocery Program
Online advertising for grocery sets industry highs with Mercatus Digital Advertising, increasing eCommerce revenue for regional grocers like Weis Markets....
Grocery Trends for Shopper Behavior One Year into the Pandemic
One year into the pandemic, Brick Meets Click’s ongoing research has uncovered important online grocery trends for shopper behavior. We...
6 Food Retail Industry Digital Strategies for 2021
In the food retail industry, digital maturity correlates with higher revenue. Learn from the leading grocery retailers with these tips....
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EBT Grocers: Claim Your Share of SNAP EBT Online Revenue
EBT grocers can expand their market share by accepting online SNAP EBT and EBT Cash payments. Here’s how shopper behavior...
Is your strategy hindering grocery pickup’s performance?
Shopper insights signal that grocery pickup’s potential and performance may be suffering from an unsustainable strategy. David Bishop from Brick...
How to Successfully Launch and Expand Your Grocery eCommerce Solution
Ensure your grocery eCommerce solution is successful, both at launch and well into the future, with these tips and checklists....
Food Retail Predictions for 2021
What food retail predictions can we make about 2021? Read this blog to find out what to expect from the...
12 Grocery Retail Holiday Tips for Supermarkets
The 2020 grocery retail holiday season will be different than any other. Here are 12 tips to help you manage...
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Retail Grocery Industry Scorecarding: How do you Compare?
Retail grocery industry leaders in digital maturity see consistent growth YoY. A new Incisiv report reveals what your business can...
Grocery Retail Innovation: How the Pandemic Has Reshaped Shopper Behavior
Grocery retail innovation will help grocers capture and retain shoppers during the pandemic and beyond, reveals a new Mercatus shopper...
Keys to thriving in the new realities facing eGrocery
David Bishop, partner at Brick Meets Click highlights the keys to thriving in eGrocery and actions that retailers need to...
Choosing the right grocery eCommerce Provider
Find a trusted grocery eCommerce provider who meets your unique needs and puts your brand first. Learn the questions to...
Key steps in developing a grocery eCommerce strategy
A grocery eCommerce strategy that is customer-centric and accepted across the organization is essential to build a successful eCommerce experience....
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The health of your grocery business depends on customer lifetime value
Customer lifetime value, or CLTV (also referred to as CLV or simply LV), is one of the most important metrics...
Why it’s time to adapt online grocery pricing strategies
How can online grocery pricing impact your eCommerce business? David Bishop from Brick Meets Click shares his insights on why...
Online Grocery Retailers Blog: Lessons from the Pandemic
What opportunities does the pandemic present to online grocery retailers to strengthen online grocery? David Bishop from Brick Meets Click,...
Are delivery-provider marketplaces good for grocery retailers?
Are delivery-provider marketplaces right for your online grocery business? This is the first in a series of 4 blogs, based...
Foodservice Industry open doors to new Food Retail Markets
The foodservice industry has a new opportunity to generate revenue and fill gaps in the food supply chain through direct-to-consumer...
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COVID-19 and grocery retail: what grocers can do right now
COVID-19 has had a dramatic impact on the grocery retail industry, from sales to supply chains. Here’s what grocers can...
Barclays Bank report highlights risk in outsourcing grocery eCommerce
Recently, Barclays Bank released a research report that studied consumers’ and grocers’ relationships with Instacart, and we feel strongly that...
Understanding Online Grocery Shopping Behavior
We talk a lot about “the online shopper” as if they were a single entity or at least an easily...
Grocery eCommerce Success: 4 Keys to Success
While the hurdles to adopting grocery eCommerce success may seem overwhelming, here are 4 ways to ensure you achieve success....
3 Ways eCommerce is Good for your Grocery Business
When grocery businesses look at their revenue figures and note online sales anywhere from 0.5% to 10% of overall sales,...
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How to Ensure a Successful Grocery eCommerce Delivery Partnership
“Only fools rush in,” goes the old song, and the advice is as true for business partnerships as it is...
The Online Grocery Report: The market, drivers, key players, and opportunities in a rising segment of e-commerce
In the first Online Grocery Report, Business Insider Intelligence looks at a variety of grocers’ curbside pickup and grocery delivery...
5 Ways Local Grocers Thrive during a Recession
One of the basic rules of economic expansions is: What goes up, must come down. At some point, the economy...
Improve your eCommerce ROI by Avoiding These 5 Common Digital Transformation Missteps
Whether you’re diving in headfirst or just dipping a toe into the tech stream, be sure to plan well ahead,...
Consumer Data: The Golden Key to Unlocking Greater Grocery Retail eCommerce ROI
Today’s most agile retail eCommerce businesses were built on the basis of knowing the unique wants and needs of their...
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Supermarket Business Owners Empower In-Store Associates
The supermarket business should be empowering its associates to make sure they’re equipped with the right digital tools to be...
Playing the “Infinite Game” in Grocery Retail
Mercatus invited industry analyst and commentator, Brittain Ladd, to share his views on the seismic shifts affecting the grocery retail landscape....
Big Moves: The Importance of M&A in the Grocery Retail Industry
Mercatus invited industry analyst and commentator, Brittain Ladd, to share his views on the seismic shifts affecting the grocery retail...
Drive Grocery Shopper Loyalty with Mobile Coupon Activations
Build grocery shopper loyalty with digital coupons. One of the most dependable ways to drive grocery shopper loyalty is to...
How Customer Data Can Help eCommerce Grocery Get Ahead
We’re living in a world of hyper-adoption (and the flip-side, hyper-abandonment), where every shopping experience that a consumer engages in...
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Warehouse Fulfillment – Your Best Weapon in Grocery eCommerce Retail
Many online retailers—especially small-to-medium-sized grocery eCommerce sellers—are still struggling to find a win-win solution in the one area that’s become...
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