Order Fulfillment & Last Mile Delivery

Deliver customer convenience and manage your cost-to-serve

Scale your order fulfillment strategy with a powerful enterprise-grade platform that integrates with your choice of last-mile delivery partners. Stop relying solely on third-party marketplaces that erode your profit margin and customer loyalty.

With white-label integrations with popular partners such as Instacart Connect and DoorDash Drive, the power is in your hands to deliver the customer convenience and better manage your fulfillment costs.

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Deploy an order fulfillment strategy that delivers on your brand promise

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Flexibility and choice

Not all fulfillment providers are the right fit for you. Find the one that best serves your customer base, geographic coverage, and labor models while managing commission costs. Use your own associates, gig labor, or a combination of both – the choice is yours.

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Lead with curbside pickup

Leading retailers know how important curbside pickup is to lower costs and retain customer basket data. And with pickup set to account for 50% of the online grocery market by 2027, we’ll help you lead the market with a fulfillment strategy that delivers customer convenience.

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Customer convenience

Convenience trumps all. Research shows a 13% net gain in usage when customers have a positive pickup or delivery experience. Provide your customers with reliable pickup and last mile delivery experiences to attract and retain customers.

Integrated Order Fulfillment

Executing seamless order fulfillment doesn’t have to cause headaches. With the enterprise-grade Mercatus platform, you’re able to integrate your current processes and technology to track and manage orders from one place. Whether you decide to keep things in-house or integrate with one of our existing partners, we’ve got you covered.

Pick & Prep App

Manage your fulfillment cost per order with the Mercatus Pick App. Our Pick Solution, available on iOS and Android, allows your team to pick products, review orders, and enable fulfillment by sending orders to your POS. Our native Prep Solution makes it a breeze for your departments to organize and prepare meals-to-go and catered items.

Insights & Reporting

The powerful Mercatus Retailer Console provides a single view of your order fulfillment program. View reporting across all your stores or even dive into specific orders. Key operational reports allow you to track trends on substitution, out-of-stock, and cancellation rates.

Order Fulfillment Integrations

Manage your cost-to-serve with the fulfillment integrations that are right for your business. Our white-label, direct integration keeps your brand in the driver’s seat. A large array of pre-built integrations with last mile delivery providers like Instacart Connect, DoorDash Drive, and Shipt means you have choice on how you integrate gig labor into your fulfillment strategy.

Infinite Scalability

Need to scale up your order fulfillment program? For retailers with higher weekly order volumes, the Mercatus platform has the capabilities to match the demand. Native platform integrations provide support for batch-picking, SMS communication, and more to support your growing online customer base.

Mercatus Fulfillment helps you reduce costs and satisfy customers

30%

reduction in labor costs

$ 10K+*

profit per store, per year, for stores averaging 70+ online orders per week

≤ 2min

wait times at pick up

*Brick Meets Click, ShopperKit eGrocery Fulfillment by the Numbers (2019)

Build your contactless curbside pickup program

Curbside pickup is the preferred choice of grocery shoppers today. The right program can engage your customers while increasing profitability. Find out how you can get started.

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“When it comes to achieving online channel profitability, my advice to grocery retailers is: Work smarter, not harder, and focus on the fundamentals…Take steps to improve margins using simple tactics like offering lower cost pickup services, engaging with multiple third-party delivery providers, and leveraging first-party retail media to offset the cost to serve online customers.”

Sylvain Perrier, president and CEO, Mercatus

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Improve your online ordering experience today with Mercatus Order Fulfillment & Last Mile Delivery.

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