Mercatus Bolsters Leadership Team Adding New COO and CTO
Toronto – March 9, 2023 – Mercatus, a leading provider of grocery eCommerce solutions, today announced the appointment of two key leaders to further support its growth and evolution. Rhonda Bosch assumes the new role of Chief Operating Officer and Steve Benteau joins as Chief Technology Officer.
As the grocery industry continues to experience elevated online sales post-pandemic, grocery retailers understand the value of owning their customer relationships. Mercatus was at the forefront in 2019 advocating for regional grocers to take back control of their digital future by owning their first-party web and mobile shopping channels. Since the debut of the popular “Back in Charge” rallying cry, Mercatus has experienced significant growth winning new platform business as grocers realized they were missing out on knowing their customers.
“As our clients continue to build their online businesses with increasing emphasis on driving omnichannel growth, innovation and customer retention, Mercatus is expanding its role as a key strategic technology partner offering not only a compelling product vision but also a proven go-to-market track record,” said Sylvain Perrier, president and CEO, Mercatus. “With Rhonda and Steve’s proven expertise, my leadership team will be able to more rapidly accelerate our vision and operating strategy and scale our business to support our clients’ evolving digital grocery needs.”
Prior to joining Mercatus as COO, Bosch led operations, customer and employee success teams at TouchBistro, a restaurant technology company and industry leader in POS and restaurant management. Before that, as Vice President of Operations at Achievers, Bosch led customer operations and technical support teams providing services globally. She excelled at strengthening client experience and enhanced operational infrastructure, as well as built out the retail e-commerce marketplace business internationally before the company was acquired by Blackhawk Networks.
“I’m thrilled to be joining the Mercatus team at this exciting stage in their journey,” said Bosch. “Sylvain and his team have built an incredible culture, product and business that is having a transformative impact in grocery eCommerce. I am looking forward to working with the team to accelerate Mercatus’ commitment to enable retailers to create an exceptional eCommerce experience for their customers.”
Benteau brings over 25 years of leadership experience to Mercatus along with a track record of creating high performance teams. Prior to joining Mercatus, Benteau served as CTO at Precima, a leading global retail strategy and analytics company acquired by NeilsenIQ. His experiences include delivering products and solutions to leading retailers across North America and Europe along with years of services consulting across various sectors. He actively engages with teams to ensure he hears and understands clients’ needs, and with the team, delivers market-leading solutions that will keep customers happy.
“The opportunity to contribute to the incredible momentum Mercatus has achieved in the eGrocery space is exciting,” said Benteau. “As CTO, I look forward to leading product management as well as software engineering teams, with a singular focus on delivering innovation to Mercatus clients and more tightly integrating our product vision and strategy with our engineering roadmap.”
Said Perrier, “Rhonda and Steve are fantastic strategic additions to an already strong Mercatus leadership team as we continue to build a high-performing, retail client and customer-centric business. Their collective experience and shared passion for client success are highly valued as we look to our next level of both scale and growth for our platform, products and services.”
Bosch and Benteau start in the new roles immediately.
Mercatus helps leading grocers get back in charge of their eCommerce experience, empowering them to deliver exceptional retailer-branded, end-to-end online shopping, from store to door. Our expansive network of more than 60 integration partners allows grocers to work with their partners of choice, on their terms. Together, we enable clients to create authentic digital shopping experiences with solutions to drive shopper engagement, grow share of wallet and achieve profitability, while quickly adapting to changes in customer behavior. The Mercatus Digital Commerce platform is used by leading North American retailers, including Weis Markets, Save Mart brands, Brookshire’s Grocery Company, Kowalski’s Markets, Buehler’s Fresh Foods, WinCo Foods, Smart & Final, Stater Bros. Markets, Southeastern Grocers’ Fresco y Más, Harveys Supermarket and Winn-Dixie grocery stores among others.
Mark Fairhurst, VP Marketing