Digital Grocery Solutions Released via Next-Generation Apps
In a move that will significantly improve and streamline retailers’ ability to orchestrate order lifecycles from start to finish, Mercatus, a leading provider in digital solutions for grocery, has released a suite of next generation applications as part of its Integrated Commerce Platform.
This latest release gives grocery retailers access to a true end-to-end solution aligned to their specific business needs, resources, processes, technologies and assets, while also integrating seamlessly with legacy technologies and best-in-breed vendors.
New applications meet growing demands
The release of these new and enhanced features is in response to a critical need for tools that encompass the full scope of grocery operations—from promotion to conversion, and operational fulfillment to delivery.
The applications have been specially designed to allow retailers to easily and efficiently:
- Control their brand across physical and digital channels, while providing shoppers with unique value-adding services.
- Orchestrate work required to fulfill an online order relative to a team’s vacancy to take it on.
- Gain multiple vantage points on the order fulfillment life-cycle, while leveraging insights to continually evolve the customer’s shopping experience.
- Harmonize digital commerce with in-house and third party systems.
- Empower associates with the means to meet and exceed customers’ specific needs and preferences.
“As a company, we’ve invested significant time and effort to understand and solve these evolving market needs,” said Kevin Kidd, Director of Product. “Our goal from the start has been to empower retailers with an agile technology stack that enables them to take advantage of opportunities, mitigate risks as they arise, and monitor, resist, withstand and scale their business as needed.”
New and existing clients take advantage of enhanced applications
The company’s first wave of clients has already started taking advantage of the new line of Integrated Commerce Platform applications. “We’re delighted that our new and existing clients will be migrating from our legacy solution to the new platform,” said Sylvain Perrier, President and CEO of Mercatus. “Our Integrated Commerce Platform has been designed to address the unique nuances of grocery, empowering both shoppers and retailers with robust capabilities.”
He continued: “The trend in the market right now is to provide associates with the tools they need to do their job effectively. What they need for success has evolved—and continues to evolve—at a rapid pace. Today’s shoppers are more informed than ever before, and more demanding for top-notch customer experiences. Our new applications allow retailers to cater to these ever-growing needs.”