Mercatus Dispatch Enables White Label Delivery, Giving Grocery Retailers Complete Control of the Customer Journey
Mercatus Dispatch is now available to grocers and retailers seeking to enhance their last-mile fulfillment offerings through delivery partners
November 8, 2018
TORONTO – Nov. 8, 2018—Mercatus, a leading provider in digital solutions for grocery, today announced the launch of Mercatus DispatchTM. The white label delivery capability gives grocery retailers the tools necessary to maintain control of their customers’ shopping journey within their branded website and mobile experience. The launch follows the announcement made earlier this year showcasing Mercatus’ first delivery partner.
Retailers utilizing Mercatus Dispatch enjoy a single, straightforward process, with the retailer’s own staff managing order fulfillment through a streamlined picking process. Once items are processed, handoff to the delivery partner occurs after reconciliation and payment, ensuring the accuracy of order value, even when substitutions and omissions are required. Furthermore, the delivery partners deliver items under the retailer’s name to create a consistent purchasing experience for shoppers.
Grocers and retailers adopting Mercatus Dispatch reward shoppers with an enhanced online grocery shopping experience, complete with reliable fulfillment and delivery options through established delivery platforms. In addition, the turnkey solution allows retailers to maintain full control of their branding and shopper data throughout the customer purchasing process.
“As online grocery delivery becomes more prevalent, shoppers will gravitate towards the most comprehensive and easy-to-use options, and we’re excited to enable retailers to provide those choices with Mercatus Dispatch,” said Sylvain Perrier, president and CEO, Mercatus. “As we continue to build our solution set and partner network, we look forward to continuing to help grocers maintain control of their customer journey through a reliable infrastructure, a shopper-friendly experience and optimal fulfillment options.”
The newly launched Mercatus Dispatch is a welcome addition to the Mercatus suite of products and capabilities. For more information visit https://www.mercatus.com/delivery-dispatch-solution/
Mercatus is redefining the digital experience within grocery. The company’s purpose is to empower grocers to create best-in-breed shopping experiences for their customers, and it is dedicated to revolutionizing the way grocers approach digital. Mercatus helps leading North American grocers integrate with multiple technology partners to deliver exceptional online and in-store shopping experiences.
Ketner Group Communications (for Mercatus)
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