Webinar: How to Retain Your Most Valuable Customers and Protect Millions in Sales

Your most valuable customers are slipping away.  

And it’s quietly costing you millions. 

In an all-new webinar, Mercatus Chief Revenue Officer Randy Crimmins takes a clear, practical look at the true cost of customer churn and how to stop it. 

You'll get the proven strategy one regional grocer used to re-engage at-risk shoppers and protect more than $2 million in sales over just six months.  

And most importantly, you’ll see how to replicate that strategy using DXPro, the connected digital experience platform built specifically for grocers. 

The 5-Step Guide to Retention with DXPro 

This session breaks down how to move from passive churn to active retention with a proven 5-step strategy, alongside the platform and processes to support it.  

1. Identify At-Risk Shoppers 

Get ahead of customer churn by using DXPro’s embedded Customer Data Platform (CDP) to identify at-risk shoppers through declining behaviors like fewer trips, smaller baskets, and longer gaps between purchases. 

2. Segment High-Value Customers 

Not every shopper is equal. DXPro’s segmentation capabilities allow grocers to target the highest-value lapsed customers based on purchase history, redemption activity, and fulfillment preferences. 

3. Deliver Personalized Engagement 

Send the right offer at the right time—via email, SMS, or in-app. DXPro automates multi-channel promotions and custom product recommendations based on real-time shopper behavior. 

4. Track and Optimize Every Step 

DXPro’s performance dashboards and ROI tracking allow you to compare pre- and post-campaign behaviors, measure retention, and improve even further on this proven retention strategy over time. 

5. Scale Success across Your Business 

Scalability means you don’t have to stop at just one win. With programmatic automation and campaign templates, DXPro helps grocers turn re-engagement into a repeatable and reliable revenue stream—month after month, and region by region. 

Real Results from a Top Regional Grocer 

This framework isn’t theoretical. It’s a proven strategy for customer retention.  

The leading grocer featured in the webinar used DXPro to: 

• Re-engage 65% of targeted at-risk shoppers in just two weeks 

• Grow average basket size by 40% 

• Achieve 90% retention among those who redeemed 

• Protect $2 million in sales over six months 

How DXPro Makes It Possible 

Start Protecting Your Revenue 

The customers you can’t afford to lose may already be slipping away.  

Now is the time to act. 

Book a free consultation with Mercatus to see how DXPro can help your business: 

1. Identify at-risk shoppers 

2. Re-engage them with personalized offers across digital channels 

3. Protect millions in sales from your most valuable customers. 

Don’t leave revenue on the table.  

Schedule your strategy session today.