Announcing the all-new AisleOne personalization solution
Platform

DoorDash Drive Integration πŸš—πŸ’¨

Hear ye, hear ye! The Mercatus Platform now integrates directly with DoorDash Drive.

The new integration with DoorDash Drive expands the Mercatus ecosystem of white-label fulfillment providers, offering even more flexibility and choice to grocery retailers as they execute on their omnichannel strategies.

In the race to win and retain the online basket, we believe having the ability to work with the right fulfillment partner for your business means greater control of your customer relationships, access to better fulfillment labor models and potentially operational cost savings.

Mercatus-powered online grocery retailers will now be able to tap into the DoorDash fulfillment infrastructure to deliver orders quickly and easily. With this integration, your customers can submit orders for DoorDash fulfillment the same day, next day, or up to 7 days in advance. At the same time, grocers benefit from using Dashers (i.e. DoorDash shopper) to augment or replace in-store labor for order pick, pack and deliver.

Let’s jump into how it works:

When a customer places a delivery order (see Figure 1), the order detail is routed from the retailer-owned 1P site to DoorDash on the back-end in a completely seamless fashion. The order submission takes advantage of a back-end API integration to ensure a smooth and scalable exchange of information between the retailer’s branded storefront and DoorDash’s white-label delivery service.

Customer places a delivery order via the white-label Mercatus platform
Figure 1: Customer places a delivery order via the white-label Mercatus platform

Meanwhile on the Mercatus Retailer Console, the order is visible and scheduled (see Figure 2). As the Dasher begins the picking process, the order can be viewed in the console and will be synchronized with shopper activities. Once the order is picked by the Dasher, the specifics on what was picked will be updated in the Retailer Console accordingly.

Mercatus Retailer Console with real-time access to order status (left) and picking status (right)
Figure 2: Mercatus Retailer Console with real-time access to order status (left) and picking status (right)

If an order is canceled, the Retailer Console is updated accordingly. And with Mercatus Frictionless Tender, payments are automatically processed after the order is delivered.

If you’re looking to expand your 3P fulfillment options, Mercatus’ direct integration into DoorDash Drive offers grocery retailers choice in achieving a profitable omnichannel strategy while retaining what matters most, your customer relationships.

For more information, contact us at [email protected] or reach out to your Program Manager.