Item Alterations for Pickup Orders 🛒

Customers love having flexibility. In fact, our research shows that “73% of customers prefer self-service for order cancellation or modification vs. talking to customer service.”

It’s why we’re excited to announce item alterations for pickup orders. With this update, customers can now make changes to their order items (e.g. add/remove products, update item quantities, picking instructions, or substitution preferences) up to a customizable number of hours before their pickup time.

Let’s look at a real life example of how order alterations benefits your customers:

Tanya’s kids want to film Taco Tuesday for a TikTok. It’s Monday evening and her weekly grocery order has already been placed for pickup on Tuesday. Fortunately, with the ability to make alterations, Tanya is able to add all her kids’ favorite taco ingredients.

Later on that same evening, she finds out that her kids have invited friends and one of them is vegan. No problem – she can double up her taco ingredients, add a vegan substitute, and even leave specific instructions about substitutions. 👇

And voila! Her pickup order is updated and ready for Taco Tuesday. 🌮

Better customer satisfaction, reduced order cancellations, and lower operational stress on your customer service staff. That’s what we’re taco’ing about!

Upgrade to the latest version* of the Mercatus platform to activate this feature or contact your Mercatus Program Manager for more details.

*Only available for customers using the Mercatus Pick App.