The surge in demand driven by COVID-19 for grocery delivery and pickup services is slowing and that has implications for where retailers will invest. Expanding capacity is important however, winning more share of wallet requires improvements across other elements of the customer experience. In this webinar replay you will learn from industry experts about:
- Grocery shopping online insights from Shopper Survey
- Online Grocery Delivery & Pickup challenges and opportunities
- Different ways Retailers can improve margin and profitability
The Brick Meets Click/Mercatus Grocery Shopping Survey conducted at the end of May 2020, in combination with other research from Brick Meets Click, documents how COVID-19 is impacting online grocery shopping in the US. Learn what these insights mean along with guidance and perspective from Brick Meets Click and Mercatus.
Bill Bishop, Chief Architect & Co-Founder, Brick Meets Click Bill is recognized as one of the retail food industry’s preeminent advisors, who’s been involved in research and consulting for several decades with a concentration on the new issues and developments impacting this business. He, and his team, provide thought leadership and support that help organizations successfully navigate the changing food retail landscape and leverage disruptive business innovations. David Bishop, Partner, Brick Meets Click David leads Brick Meets Click’s consumer research, retailer benchmarking, and market forecasting programs while also working closely with grocers to improve results flowing from their omnichannel strategies. He’s the author of the 3 A’s growth framework that examines how shoppers and the markets are evolving relative to online grocery shopping while also serving as the basis of scoring how seamless shopping experiences are for specific retailers and/or services.
Sylvain Perrier, President & Chief Executive Officer Sylvain is a recognized thought leader in grocery retail technology with 20 years of executive-level experience, pushing the boundaries in specialty areas such as mobile commerce, web technology, in-store operations, and Software as a Service (SaaS) architecture. In addition to his executive responsibilities, Sylvain hosts the Digital Grocer podcast and a recent recipient of 2019’s Grocery Game Changer by the editors of Winsight Grocery Business magazine and named a Top 10 Influential in Retail 2020 by Retail Info System.
You may also be interested in reading David’s blog article, Lessons Learned from the Pandemic to Strengthen.