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Grocery Retail Webinar – 2020 Digital Maturity Benchmark


In this Grocery Retail Webinar where experts unpack the highlights from the 2nd Annual Grocery Digital Maturity Benchmark Report.

With close to 90 Chains analyzed across North American and Europe, Incisiv and Winsight Grocery Business detail who is taking the right steps in winning over customers and which formats lead the way.

In this grocery retail webinar replay session, you will also learn:

● A defined roadmap of new shopper expectations in this environment
● A breakdown of core shopper journey functionalities and how they impact customer satisfaction
● Digital functionalities that are helping leaders to win in the modern world of grocery retail

Learn from the best. Download the report to discover the best practices followed by North America and Europe’s top grocery retailers and delivery service providers.

Learn more about the fastest growing area in grocery in our Grocery Pickup Program Blog.


Sylvain Perrier, President & CEO of Mercatus

Sylvain is the leading digital commerce platform for grocery and other retail verticals. Sylvain is highly sought after with over 20 years of executive-level experience in retail technology, pushing the boundaries in specialty areas such as mobile commerce, web technology, in-store operations, and Software as a Service (SaaS) architecture.

David Weinand, Co-Founder and Chief Customer Officer for Incisiv

David leads customer success and program development for Incisiv for both its’ retail and technology clients.

Headshot of Vu Trinh

Jeff Baskin, Executive Vice President of Global Partnerships for Radius Networks

Jeff is responsible for the strategic direction, growth, and expansion of FlyBuy, a location platform for BOPIS/Curbside pickup, contactless payments, drive-thru, and delivery.

Jack Record, CEO & Co-Founder of ShopperKit

Jack is CEO & Co-Founder of ShopperKit. He brings deep commercial software experience with a strong focus on eCommerce and grocery in particular. Jointly crafted by a select team of Supply Chain, Click & Collect, and eCommerce experts, ShopperKit is the first enterprise class software built specifically for In-Store eGrocery Fulfillment.

Jon Springer, Executive Editor, Winsight Grocery Business

Jon Springer is executive editor of Winsight Grocery Business with responsibility for leading its digital news team. Jon has more than 20 years of experience covering consumer business and retail in New York, including more than 14 years at the Retail/Financial desk at Supermarket News.